Protecting Your Privacy

We value the trust you have placed in us and we will never sell your personal information.  All transactions or processed with a secure socket layer (SSL).  We save charge card numbers for a period of two weeks and then they are automatically deleted from our system.

Warranty

Our hardware is made to last.  We warrant our castings against defects of breakage for life.  Our locks are warranted for ten years with replacement or repairs as needed.    All finishes wear with time. We warrant ours for 2 years. 

Shipping

Shipping rates vary according to weight and distance.  Very small items ship first class mail;  small items  ship FedEx 2nd day or USPS Priority Mail; large orders ship by FedEx or UPS Ground.  Expedited shipping is available for orders placed before noon for same day shipping at cost.    Please call:  866 958 8626

For international shipping rates, please call:  01 843 958 8626

Third party and drop shipping are available at no additional cost.

Return Policy

Returns may be made for any reason for a full refund (excluding return shipping costs).  All items must be in saleable condition with the original packaging and all parts.   Enclose a copy of your invoice or name and contact information.  If the wrong product or defective product is sent, CHCo will send a return label.  Returns after 2 months will be charged a 25% restocking fee.

Custom made hardware or hardware ordered with custom finishes are not returnable.

Visit Us on Social Media

  • Facebook Social Icon
  • Instagram
  • Pinterest
  • Houzz Social Icon

We Accept

Contact Us

Toll Free: 866.958.8626

International: 001.843.958.8626

Contact@CHCO.biz

Visit Us

4236 Pace Street

North Charleston SC 29405

Hours:  8-5 EST

Monday-Friday

  • Return Policy:  Returns are accepted for refund or exchange if returned in original unused saleable condition with all parts and pieces.  Refunds or credits will be issued the same day as received.  For returns after 30 days, a 25% restocking fee will be charged.  Shipping costs for returns due to our mistake will be paid by CHC0.  Others by customer.  Please include a note with contact info and reason for return or copy of invoice.  Let us know in advance of your return at contact@chco.biz

  • Privacy Policy:  We do not sell our customer lists to anyone.  We send marketing emails from time to time.  You may request that they not be sent by clicking the unsubscribe link.
  • Terms and Conditions:  Payment at time order is placed unless a commercial account has been opened.

  • Warranty:  defective hardware will be repaired or replaced as indicated at no charge for a period of 5 years.  Finishes are warranted for 1 year

© 2020   Charleston Hardware Co.