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Protecting Your Privacy

We value the trust you have placed in us and we will never sell your personal information.  All transactions are processed with a secure socket layer (SSL).  We save charge card numbers for a period of two weeks and then they are automatically deleted from our system.

Warranty

Our hardware is made to last.  We warrant our castings against defects of breakage for life.  Our locks are warranted for ten years with replacement or repairs as needed.    All finishes wear with time. We warrant ours for 2 years. 

Shipping

Shipping rates vary according to weight and distance.  Very small items ship first class mail;  small items  ship FedEx 2nd day or USPS Priority Mail; large orders ship by FedEx or UPS Ground.  Expedited shipping is available for orders placed before noon for same day shipping at cost.    Please call:  866 958 8626

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For international shipping rates, please call:  01 843 958 8626

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Third party and drop shipping are available at no additional cost.

Return Policy

Returns may be made within 30 days for any reason for a full refund (excluding return shipping costs).  If the return is an item we outsourced, there will be a 25% restocking fee. All items must be in saleable condition with the original packaging and all parts.   Enclose a copy of your invoice or name and contact information.  If the wrong product or defective product is sent, CHCo will send a return label.  Returns between 30-45 days will be charged a 25% restocking fee.  We will not accept returns after 45 days of purchase.  

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Custom made hardware or hardware ordered with custom finishes is not returnable.

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